1.1. In this document, the following terms shall have the following meanings:
2.1. Quiroom offers an Accommodation and Activity booking service through its Sites, allowing Users to book online and pay directly on the Quiroom Sites.
2.2. Quiroom owns and operates the Quiroom Sites.
2.3. When you book an Accommodation or Activity, Quiroom provides and is responsible for the Platform but not for the Accommodation or Activity itself.
2.4. We exercise due diligence in providing our Platform, but we cannot guarantee that all content is accurate (as we receive information from Service Providers). To the extent permitted by law, we cannot be held responsible for errors, interruptions, or missing information, although we strive to correct them as soon as possible.
2.5. If an issue arises with your Accommodation or other travel services, you should contact the Service Provider. If you have a problem with a booking made through the Quiroom Sites, please contact us directly at team@quiroom.com or via our channels.
3.1. Quiroom acts as an agent on behalf of lodging providers (Accommodations) and serves as a distribution channel. Our Platform facilitates Accommodation bookings, allowing Service Providers to distribute their availability to our Users.
4.1. To use some of our services, you may need to register on our website and create an account.
4.2. The User must provide truthful, complete, and accurate information at the time of registration and booking.
4.3. The User must keep their login details confidential and not share them with third parties.
4.4. Quiroom reserves the right to cancel or refuse a User's registration or Accommodation/Activity booking if it suspects a violation of these Terms or applicable laws.
4.5. The User is responsible for properly completing the booking and paying for the Accommodation or Activity as indicated on the Quiroom Sites.
5.1. The price of the Accommodation or Activity is indicated on the Quiroom Sites. All prices include VAT.
5.2. If there is an obvious pricing error and you have made a booking, we will offer you the opportunity to keep your booking at the correct price or cancel it without penalty, fully refunding the amount paid. We are under no obligation to offer travel services at an incorrect (lower) price, even after you have received a booking confirmation.
6.1. In some jurisdictions, you may be responsible for paying local taxes imposed by tax authorities (such as city or tourist taxes).
6.2. The amount of local taxes may vary between the booking date and the stay date. If taxes change before your stay, you may be required to pay them at a higher rate.
7.1. The User can make payment for the booking through the methods indicated on the Quiroom Sites, such as credit cards or PayPal.
7.2. At the time of booking on the Quiroom Sites, full prepayment is required for the Accommodation and Activity being purchased.
7.3. The payment for the booked Accommodation and Activity is charged directly by the Service Provider.
7.4. Quiroom is not responsible for any payment issues, such as insufficient funds on the User's credit card.
8.1. If the User decides to cancel the booking, Quiroom will not refund the paid amount, as all bookings are non-refundable.
This policy allows us to always offer the best rates to our Users.
9.1. Quiroom owns all intellectual property rights related to the Quiroom Sites, services, and offered content.
9.2. The User is not entitled to copy, distribute, or use Quiroom Sites' content and services for unauthorized purposes.
9.3. Quiroom Sites may contain hyperlinks to third-party websites. Such links are provided for informational purposes only. Quiroom does not control these websites and disclaims any responsibility for their content.
10.1. In case of issues with Accommodation or Activities, the customer must contact the Service Provider. For any problems with a booking made through the Quiroom Sites, the customer should contact Quiroom directly at team@quiroom.com.
10.2. Quiroom is not liable for direct or indirect damages suffered by the User in connection with the use of services offered on its Platform and/or by Service Providers or Partners.
10.3. Quiroom strives to ensure that all credit/debit card transactions made through the Quiroom Sites are secure. However, Quiroom disclaims liability for unauthorized charges unless they result directly from its negligence.
11.1. Quiroom reserves the right to modify these Terms and its Privacy and Cookie Policies at any time without notice.
11.2. The User is required to regularly check for any changes by consulting the website.
12.1. These Terms are governed by Italian law.
12.2. To the extent permitted by local mandatory consumer protection laws, any disputes shall be exclusively submitted to the competent courts of Bologna, Italy.
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