Welcome to Quiroom! Before using our services, we invite you to carefully read these General Terms and Conditions of Use (hereinafter, ”Terms”). By using Quiroom Sites, you agree to be bound by these Terms, as well as our Privacy and Cookie Policies.
1.1. In this document, the following terms shall have the following meanings:
2.1. Quiroom offers a booking service for Accommodation and Activities through its website, allowing Users to book online and pay directly on Quiroom Sites.
2.2. Quiroom acts solely as an intermediary between the User and the Provider of the Accommodation or Activity.
2.3. Quiroom owns and operates Quiroom Sites.
2.4. When you make a Booking, it’s directly with the Service Provider. We’re not a “contractual party” to your Booking.
2.5. When you book an Accommodation or an Activity, Quiroom provides and is responsible for the Platform, but not for the Accommodation or the Activity itself.
2.6. We take reasonable care in providing our Platform, but we can’t guarantee that everything on it is accurate (we get information from the Service Providers). To the extent permitted by law, we can’t be held responsible for any errors, any interruptions, or any missing bits of information, though we will do everything we can to correct/fix them as soon as we can.
2.7. We’re not a party to the terms between you and the Service Provider. The Service Provider is solely responsible for the Travel Experience.
2.8. In the event of a problem arising with your accommodation or other travel services, you should contact the Service Provider. If you have a problem with the booking that you have made via the Quiroom Sites please contact us directly at info@quiroom.it or through are channels.
3.1. To use some of our services, it may be necessary to register on our website and create an account.
3.2. The User is responsible for ensuring the accuracy and completeness of the information provided during registration.
3.3. The User must keep their login credentials confidential and not share them with third parties.
3.4. Quiroom reserves the right to cancel or refuse the User’s registration or the booking of Accommodation or Activity in case of suspicion of violation of these Terms or applicable laws.
3.5. The User is responsible for the correct execution of the booking and payment of the price of the Accommodation or Activity, according to the methods indicated on Quiroom Sites.
4.1. The price of the Accommodation or the Activity is indicated on the Sites of Quiroom. All the prices include VAT.
4.2. If there is an obvious pricing error and you have made a reservation, we will offer you the opportunity to maintain your reservation by paying the correct price or we will cancel the reservation without penalty. We have no obligation to provide you with Travel Services at an incorrect (lower) price, even after a Booking Confirmation has been sent to you, if the error should have been reasonably apparent to you.
5.1. In some jurisdictions, you may be responsible for paying local taxes imposed by local tax authorities (such as municipal taxes or tourist taxes, etc.).
5.2. The amount of local taxes may vary between the booking date and the date of stay. If taxes undergo changes prior to the date of your stay, you may be required to pay them at a higher rate.
6.1. The User can make the payment for the reservation through the methods indicated on the Quiroom Sites, such as credit cards or PayPal.
6.2. When booking on the Quiroom Sites, payment of the entire amount related to the Activity being purchased is required in advance.
6.3. Payment for the purchased Activity is directly charged by the Service Provider.
6.4. Quiroom is not responsible for any problems related to payment, such as insufficient funds on the User’s credit card.
7.1. In the event that the User decides to cancel the booking, Quiroom will not refund the amount paid, as all bookings are non-flexible. This policy allows us to always offer the best rates to our Users.
8.1. Quiroom holds all intellectual property rights related to the website, services, and content offered.
8.2. The User does not have the right to copy, distribute, or use the content of the Quiroom Sites and Quiroom’s services for purposes other than those authorized.
8.3. The Quiroom Sites may contain hyperlinks to websites operated by parties other than Quiroom. Such hyperlinks are provided for reference purposes only. Quiroom does not control such websites and disclaims any responsibility for their content. The inclusion of hyperlinks on the Quiroom Sites to such other websites does not imply any endorsement of the materials contained on them or any association with their operators.
9.1 In case of problems with the Accommodation or the Activity, the Customer must contact the travel Service Provider. For any issues with the booking made through Quiroom Sites, the Customer is invited to contact Quiroom directly at the email address info@quiroom.it.
9.2. Quiroom assumes no responsibility for any problems related to the Accommodation or the Activity booked, such as last-minute cancellations or modifications by the Service Provider or the Partner.
9.3. Quiroom does not guarantee the accuracy of the information provided by the Service Provider or the Partner regarding the Accommodation or the Activity.
9.4. Quiroom is not liable for any direct or indirect damages suffered by the User in relation to the use of services offered on its Platform and/or provided by the Service Provider or the Partner.
9.5. Quiroom undertakes to reasonably ensure that all credit/debit card transactions made through the Quiroom Sites are secure. However, in the event of any unauthorized charges appearing on a credit/debit card statement (whether used on the Quiroom Sites at the time of booking, during the transaction or after the card details have been communicated to Quiroom – or subsequently, on the Quiroom Sites), Quiroom accepts no liability whatsoever for any damages or losses of any nature suffered by the customer arising or in any way connected to such use, transaction or communication, except where such unauthorized charges are the direct result of our negligence and subject to all rights available under applicable law to the customer.
9.6. Quiroom is not responsible for any content uploaded by the User, the Service Provider, the Partner or third parties on its Platform; Quiroom is authorized to remove any content at its discretion.
10.1. The User agrees not to use the Quiroom Sites for unlawful or unauthorized purposes, including but not limited to: (a) violating any applicable law or regulation; (b) infringing on the intellectual property or privacy rights of third parties; (c) disseminating offensive, vulgar, or defamatory content; (d) creating multiple accounts with the same email address or accessing other users' accounts without authorization; (e) using software or devices to breach the security of the site or computer systems; (f) any action that may cause an overload or malfunction of the Quiroom Sites or their systems. In the event of a violation of this clause, Quiroom reserves the right to block the User's access to the Quiroom Sites and take legal action if necessary.
10.2. We have the right to prevent you from making any bookings, to cancel any bookings already made, and/or to prevent you from using our Platform, Customer Support and/or your Account. Of course, these measures will be taken if, in our opinion, there is a valid reason to do so, such as: (a) fraud or abuse; (b) non-compliance with our values or applicable laws or regulations; (c) inappropriate or unlawful behavior (such as violence, threats, or invasion of privacy) in relation to us, one of the companies we operate with, or anyone else.
10.3. If we cancel a Booking as a result, you will not be entitled to a refund.
11.1. Quiroom reserves the right to modify these Terms and its Privacy and Cookie Policies at any time and without prior notice.
11.2. The User is required to regularly verify any changes made to the Terms and Policies.
12.1. These Terms are governed by Italian law.
12.2. For any disputes arising from the use of the Platform's services, the competent court is located in Bologna, Italy.
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